Return&Refund policy1

Returns Policy

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

  • Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
  • With the exception of faulty goods EUNA Shop is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
  • Please allow up to 10-30 working days for us to receive your return and communicate receipt of the goods


Please see full terms and conditions here.

See below for more information on how to return your item. If you have further queries, please contact our Customer Care team.

Email: hello@eunashop.com
 

How to return an item to us

STANDARD RETURNS

Collect+
Cost $9.99 per parcel. Your parcel should be no bigger than 60x50x50cm and weigh up to 10Kg.

Large Parcels

If your parcel is larger than 60x50x50cm and/or weighs over 10Kg, please contact the Customer Care team who will arrange a collection on your behalf. Cost £16 per parcel.

DAMAGED OR FAULTY ITEMS We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.
MISSING ITEMS Please contact us within 48 hours of receipt of goods if there is an item missing from your order.

 

Any questions,please email us at hello@eunashop.com,We will reply within 12 hours.