Return & Refund policy

At EUNA, we want you to be satisfied with your purchase. If you have any concerns about defective or damaged merchandise, please contact our Customer Service Center [ hello@eunashop.com ] at any time.

 

We recommend that you read the terms of sale and our return and refund policy before you make your purchase. It is very important that you check your order or product carefully when you receive it, especially before using the product. If there are any errors or problems, please contact us immediately.

FAQs

1. Can I change my order?

Once you've placed an order, you can't change it by yourself, but you can amend your contact and delivery details on our website or contact us via email, we are always here to help you.

 

2. Can I cancel my order?

As long as the item/items have not been taken by the courier/logistics company, you can contact us to cancel and refund the full amount. However, if the item/items are taken away by the courier/logistics company, we are sorry that it is not possible to cancel the order. So please check the contents of your order carefully before you place it.

 

3. What should I do if I receive an incorrect product?

We have high operational standards for packaging orders, but errors may occur occasionally. If you have received the wrong product, please accept our sincere apologies. As part of our customer service goals, we will resolve your issue as quickly as possible and minimize your inconvenience.

You can contact us by email, while we will need more information such as pictures in order to send you a new item.

 

4. What do I do if my item is damaged?

Although we take great care in preventing damage to our products in transit, problems can occur. If you receive a damaged item, please accept our apologies.

We recommend that you contact us via email after you have signed for the product. Please send some photos showing product damages with a brief description to us via email. Our customer service team will review the damaged item and provide the best possible solution to resolve your issue.

 

5. I have a quality problem with my product, how do I report it?

If there is any quality issue about product, please accept our apology. We take complaints about the quality of our products seriously and need to investigate more detailed information about the fault. In order to do this, we recommend that you contact us via email. 

 

How do I arrange a return?

It is worth noting that you can apply for return of goods when you encounter the following situations:

1. After you sign for the merchandise, if there is a quality problem with the merchandise itself, or if there is a quality problem with the merchandise due to logistics and transportation, you can apply for a return via email to the Customer Service Center.

2. Within 14 days after you signed for the goods, if the goods themselves have quality problems, you can email the customer service team to inquire about the return or exchange processing, and please attach photos of the goods illustrating the quality problems with brief information descriptions. The customer service center will reply to you as soon as possible.

3. Within 30 days after you sign for the goods, if the goods themselves have quality problems, you can consult the customer service team via e-mail for exchange processing plan.

4. For returns caused by product quality problems, you need to send the product back to the return address specified by EUNA, and the shipping cost should be borne by you.

5. For returns because you don't like the product, the return shipping cost will be borne by you. When you return the goods, please ensure that the packaging of the goods is complete, including parcel padding and outer packaging box, commodity accessories such as warranty, tags, labels, etc. Be sure to keep the goods and packing original; if the goods are damaged in transit, the loss should be borne by you.

6. Please note that the following products are not returnable: SVIP FREE GIFT; special offer products.

 

How do I arrange a refund?

It is worth noting that you can apply for a refund when you encounter the following situations:

1. After you have signed for the item, unless there is any quality problem with the item, please forgive us for not processing a refund under other circumstances.

2. Within 14 days after you sign for the product, if there is a quality problem with the product itself, you can ask the customer service team for a refund via email, and please attach a photo of the product that illustrates the quality problem and a description of the information.

3. For customized or personalized products, you cannot apply for a refund if there is no quality problem with the product itself.

4. EUNA will refund you within 5-7 working days after the customer service center confirm the agreement to the refund via email. The refund will be return according to your original payment method.

5. Please note that the following products are not eligible for refund: SVIP FREE GIFT; special offer.

Company Name: Shenzhen Jincheng Zhijing Technology Co., Ltd.
Company Address: 1412, Block A, Building 1, Shuimen Xinyuan, Pinghu Street, Longgang District, Shenzhen

Contact Us: hello@eunashop.com